Customer Success Consultant

Which skills & talents will you use?

• Communication
• Critical thinking
• Interpersonal skills
• Project management
• Time management & prioritising

Which intrinsic interests will you be able to use and explore further?

• Conventional
• Investigate
• Social

What will you do?

The consulting process at HRlinkIT involves three steps. A Business Consultant determines with the client the needs and translates them into technical requirements (e.g. Which software tool would make your recruitment process more efficient?). An Implementation Consultant ensures that this software tool is technically implemented at the customer’s site (performing configurations, programming desired features, etc.). From the launch of the project, the customer is handed over to the Customer Success Consultant. This person is responsible for customer satisfaction, will be technically trained to make configurations himself where necessary and thinks along with customers whether adjustments are needed in the tool to work even more efficiently. Within the organization there is a growth path from Customer Success Consultant to Implementation Consultant to Business Consultant. HRlinkIT works with 30 different tools, so variation and intellectual/technical challenge is guaranteed.  

Salary package

• Competitive salary package

Which career drivers will you be able to aspire?

• Intrapreneurship / ownership
• Professional/Technical excellence
• Team work

These are the boundary conditions

• Fulltime
• Minimum experience: 1-3 years, No experience
• Languages needed: Dutch

Where will you work?

HRlinkIT helps recruitment organisations digitise their recruitment process and increase their candidate experience. They help these organisations become digital first through technology consulting, digital strategy formulation and software implementation. Consequently, they are the link between HR and IT. 

HRlinkIT is a growing scale-up organisation. The company culture is the definition of a clan/adhocracy organisation. People who thrive within HRlinkIT’s corporate culture are entrepreneurial, hands-on and dare to think along with the organisation. In addition, HRlinkIT is a very human employer. Colleagues genuinely appreciate each other which results in an enthusiastic, positive working climate.