Customer Care Specialist

Which skills & talents will you use?

• accuracy
• Communication
• Interpersonal skills
• Learning skills
• Problem solving

Which intrinsic interests will you be able to use and explore further?

• Conventional
• Social

What will you do?

As a Customer Care employee, you will form the bridge between the customers and the back office. You help customers and commercial colleagues with all operational questions about our banking applications, the main products and our procedures. You create your added value as first (line) point of contact and you have a direct impact on high customer satisfaction.
For the Customer Care department, they are looking for an enthusiastic colleague, preferably in a full-time work schedule (80% is also possible), to join the team from the head office in Antwerp. After your training period, you can work from home for up to half of your work regime.

For a significant part of your time, you will be the first point of contact for customer and office enquiries. The variation in terms of content here is very wide: from a question about the smartphone app to a question about a sale process of an investment. These questions come by phone as well as digitally and via online messages. Furthermore, you identify recurring problems and offer support in finding structural solutions. You mainly deal with questions from Dutch-speaking customers. A working knowledge of French is a plus but not essential.
You will also work actively on various assignments. This could involve, for instance, organising training, analysing a problem with an operational process, drawing up reports, keeping instructions and product information up to date, performing tests, etc.

The organisation is focused on collaboration and knowledge sharing. Within your own team and at headquarters, they provide you with the necessary training and support by various specialists. You will receive a customised programme from us, tailored to your personal pace and style. The position offers a unique helicopter view of the organisation and insight into our products and processes. Due to the diversity of questions, as well as the responsibilities in various projects and training, the role offers a very varied range of tasks.

Salary package

• Competitive salary package

Which career drivers will you be able to aspire?

• Healthy work-life balance
• Intrapreneurship / ownership
• Security and stability
• Team work

These are the boundary conditions

• Fulltime
• Minimum experience: 1-3 years, 3-5 years, No work experience
• Languages needed: Dutch

Where will you work?

Our partner is a bank for entrepreneurs and the liberal professions. They look at the bigger picture for their clients: professional and private. Consequently, their activities are at the interface of private and corporate banking.

In terms of corporate culture, they are not comparable to other banks: an entrepreneurial & hands-on mentality, room for input from everyone, a collegial atmosphere and a good balance between autonomy and learning opportunities. 

They won the Great Place to Work award several times in a row. In short, a human organisation that actively supports employees to reach their full potential.